𝑵𝑳𝑷 𝒊𝒔 𝒂𝒃𝒐𝒖𝒕 𝒕𝒉𝒆 𝒔𝒕𝒖𝒅𝒚 𝒂𝒏𝒅 𝒂𝒄𝒄𝒆𝒔𝒔 𝒐𝒇 𝒆𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒄𝒆 𝒊𝒏 𝒆𝒗𝒆𝒓𝒚 𝒇𝒊𝒆𝒍𝒅.

I embark on the 𝐍𝐋𝐏 𝐏𝐫𝐚𝐜𝐭𝐢𝐭𝐢𝐨𝐧𝐞𝐫 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐮𝐫𝐬𝐞 in Goa from Sept.1-6, 2024. Participants have already been through 80 hours of practice & theory grounding! And on that strong base of skills & knowledge, we will now focus on imbibing the fundamental processes in human excellence using NLP tools & techniques as a vehicle.

In getting the course manuals printed, I encountered a bit of everyday excellence!

Here is how I experienced this transaction from start to finish:
📩 Shared my requirements over WhatsApp chat.
📞 Owner called me promptly, shared cost and quality options. He sent a text about what we agreed on to avoid ambiguity.
❓ He asked about my urgency and gave me a deadline of “EOD”.
✳️ He called shortly after, to offer better quality binding after seeing that the documents were course manuals. No extra cost!
✳️ He called to say that the last page of the book cover was blank. He wanted me to send some promotional text there. I sent a design I had previously used somewhere else.
✅ After 3.30pm in the afternoon, the owner got to work, and I didn’t hear back.
✅ At 10.30pm, when I had almost forgotten, and was expecting a call asking for more time, I got a call that the material was on the way.
🕦 At 11pm, a neat package containing the printed course manuals was handed over, by the owner himself, a big smile on his face. He asked that I give feedback later.
❤️ I opened the packaging & fell in love with the quality, care and professionalism with which work had been done!
👌 I replied with an appreciative message promptly.

𝐖𝐡𝐚𝐭 𝐰𝐚𝐬 𝐈 𝐞𝐱𝐩𝐞𝐜𝐭𝐢𝐧𝐠 𝐭𝐨 𝐛𝐮𝐲? Printed and bound course manuals.

𝐖𝐡𝐚𝐭 𝐰𝐚𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝? Trust, initiative, timeliness, service above and beyond.

This is not an MNC brand or a VC-funded startup. Lalit Kaswa runs Mahavir Digital – India. It might appear to be a corner print shop in a Mumbai suburb.

But in my eyes, it is a 𝐰𝐨𝐫𝐥𝐝-𝐜𝐥𝐚𝐬𝐬 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 irrespective of the scale of his business.

𝐖𝐡𝐚𝐭 𝐚𝐛𝐨𝐮𝐭 Lalit 𝐫𝐞𝐬𝐨𝐧𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐦𝐞?
💫 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐦𝐲 𝐰𝐨𝐫𝐥𝐝: Asked few & focused questions to quickly grasp my needs.
💫 𝐇𝐢𝐠𝐡 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐬𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬: Didn’t settle to do as per specs but instead looked to do better than what was promised.
💫 𝐆𝐨𝐭 𝐭𝐡𝐞 𝐣𝐨𝐛 𝐝𝐨𝐧𝐞: This is the most basic value that many large companies falter on.
💫 𝐊𝐞𝐩𝐭 𝐚 𝐩𝐫𝐨𝐦𝐢𝐬𝐞: I would have been fine if he had called to say that he would deliver the next day. But he ensured that he kept to the time, and he delivered it at the “end of his day”.

𝑰 𝒘𝒆𝒏𝒕 𝒊𝒏 𝒕𝒐 𝒈𝒆𝒕 𝒔𝒐𝒎𝒆 𝒑𝒓𝒊𝒏𝒕𝒊𝒏𝒈 𝒅𝒐𝒏𝒆 𝒃𝒖𝒕 𝒆𝒏𝒅𝒆𝒅 𝒖𝒑 𝒈𝒆𝒕𝒕𝒊𝒏𝒈 𝒂 𝒕𝒂𝒔𝒕𝒆 𝒐𝒇 𝒆𝒗𝒆𝒓𝒚𝒅𝒂𝒚 𝒆𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒄𝒆!